Shipping & Returns

Shipping Policy

TOTUM  is the operator of www.totumorganic.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General 

 In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Window Cleaning

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Return & Exchange Policy

Totum oeganic will happily accept returns due to change of mind as long as a request to return is received by us within 12 hour of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

Totum organic  will refund the value of the goods returned but will NOT refund the value of any shipping paid.